TERMS AND CONDITIONS


BOOKINGS

Bookings can be made via our website www.discoveryrussia.com.au, by telephone or email.
As our tours are mostly tailor-made, your Russian travel specialist will adjust your upcoming tour to Russia to fit your personal requirements.

DEPOSITS and PAYMENTS

We are committed to providing you with the highest level and quality of service. In order to guarantee smooth travels, advance payment is advised.
Once your itinerary is agreed, you will be requested to pay a deposit. The deposit amount, and the time allowed to settle the balance owed may vary depending on your itinerary. The deposit is required to confirm your reservation.
For most of the tours, the balance is due 90 days prior to departure. If you book fewer than ninety days in advance, full payment will be required to secure trip confirmation.
You will be invoiced one month prior to the due date. Your invoice will be sent to you by email and uploaded into your LogIn personal area on our website.
We accept bank transfers out to Tawango Pty Ltd for all the payments. We accept credit card payment which are subject to processing fees: 2.5%.
Last-minute bookings are subject to availability, and immediate full payment is required.

    Upon payment of the deposit, the buyers and travelers agree to be bound by the following terms and conditions. Tawango Pty Ltd is not responsible for delays or refusal of any of visas required to partake in this journey. Tawango Pty Ltd shall not be liable, for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person rendering any service or providing any accommodation or event in conjunction with the travel package Tawango Pty Ltd shall not be liable, for any injury, loss or damage, direct or indirect, sustained as a result of theft, accident, mechanical breakdown, government action, weather, act of God, failure to make timely payments, or any other reason beyond Tawango Pty Ltd’s control.

    CANCELLATIONS AND REFUNDS

    We shall contact you by the means of communication provided by you during your registration and booking, a week before the payment due date. In the event that full payment is not received by the due date, we will contact you by the electronic means of communication provided by you during registration and booking (please see our Privacy Policy).
    If we have not received payment from you, your booking will be cancelled with appropriate penalties applied to your account with us. You will then be refunded any remaining balance, according to our cancellation policy.
    Cancellation penalties will be advised to you during the booking process, and stated on your invoice.
    Payment of the deposit signifies your acceptance of the below cancellation policy conditions:

    • Cancellation policy vary for diferent types of the tours and is clearly stated on your deposit invoice. Payment of the invoice confirms you have accepted the terms and conditions.
    • If we have already purchased air or railroad tickets in your name and if these tickets are not fully refundable, we will require reimbursement for these if the deposit does not cover it. If you wish to travel later and prefer not to cancel your tickets, we will mail the tickets to you for use at a later date.
    • Any other balances paid are non-refundable within 90 days of the trip.
    • All participants are strongly encouraged to obtain travel protection to cover cancellations, delays, emergencies and unexpected illness. For some trips in remote areas we may require, at a minimum, emergency medical/evacuation coverage. Insurance coverage can be arranged for you on request.
    • In the event that your tour is cancelled by us, we will provide a full refund of any amounts paid up to the date of cancellation.

    PRICES

    All prices shown on the website are subject to availability. Prices are not guaranteed until we receive full payment from you.

    • Rarely, we must increase prices due to unexpected increases from our vendors. We will inform you as soon as we are aware of such an increase, usually no later than 30 days prior to trip departure, if a price change becomes necessary. If the price increases more than 10%, you may choose to cancel the trip; in this event we will refund all recoverable payments that have been made to vendors to you within 30 days of cancellation.
    • Minor trip alterations (e.g., accommodations, excursions, etc.) may occasionally be necessary and may be made without penalty to Tawango Pty Ltd (business name: Discovery Russia).
    • Any additional extra costs due to trip alterations that become necessary during the course of the trip that are caused by events beyond Tawango Pty Ltd (business name: Discovery Russia)’s responsibility and control, including but not limited to weather delays, strikes, etc., are the sole responsibility of the participant.

    WORLD CUP TOURS 2018

    When deposit is paid, the price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
    Cancellations Policy: To confirm your reservation, 50% non refundable deposit is required. We recommend travel insurance. The balance payment 50% is not refundable. Reseervations made after 1st March are subject to full payment,

    ADVENTURE AND SPORTS TOURS

    When deposit is paid, the price of your travel arrangements is fully guaranteed and will not be subject to any surcharges. Please note that due to the nature of such tours, any cancellations means significant costs for the tour organizer. The cancellation policy:

    Over 120 days before commencement: 25% of total trip cost is forfeited.
    119-90 days before commencement: 50% of total trip cost is forfeited.
    89-59 days before commencement: 75% of total trip cost is forfeited.
    Less than 59 days before commencement or no show: 100% of total trip cost is forfeited.

    • Our tours may vary greatly in terms of difficulty and style. If there are any reasonable physical demands to participants of any such tour, you will be advised by our Travel Specialist prior to trip confirmation, and your written consent will be required.
    • You are free to decline to participate in any activities suggested.
    • You are asked to inform us as to any health problems or restrictions that could affect your trip participation so that we can discuss possible alternatives.
    • For extreme sport tours, please see our Sport Tours Policy
    • There are risks and dangers inherent in any trip or travel that are beyond the control of Tawango Pty Ltd. Although we take all reasonable precautions in order to ensure your safety, participants agree to hold Tawango Pty Ltd harmless in the event of unforeseen events including, but not limited to: accidents or injuries beyond our control; acts of God, war or terrorism. (please see Waiver and Release Form)

    TRANS SIBERIAN TRAIN TOURS

    Over 120 days before commencement: 25% of total trip cost is forfeited.
    119-90 days before commencement: 50% of total trip cost is forfeited.
    89-59 days before commencement: 75% of total trip cost is forfeited.
    Less than 59 days before commencement or no show: 100% of total trip cost is forfeited.

    • In addition, Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.
    • Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

    RIVER CRUISES

    Over 120 days before commencement: 20% of total trip cost is forfeited.
    Less than 89 days or no-show: 100 of total trip cost is forfeited.

    • In addition, Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.
    • Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
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